A. Our inflatable games (such as bouncers, slides, combos, obstacles, etc.) come with 2 years warranty. Regarding customized advertising inflatables (such as air dancers, arches, etc), they come with 6 months warranty.
B. The air blower comes with 1 year warranty.
C. We’ll match each product with a repair kit which includes glue, supplement PVC materials, etc.
D. Please note that since this Warranty applies to manufacturing defects, it does not apply to damages caused by: neglect or lack of maintenance, improper or abnormal operation.
How to Claim Warranty Services:
Please read the following information to make sure the damage you have is covered and within Warranty stated time frame.
a) If damage is valid per the Warranty, please take digital photos clearly displaying the nature of the damage and email them to [email protected] or to the sales representative you have been in contact with, along with detailed description of the problem.
b) If the product is not badly damaged, you can repair it yourself with the repair kit according to the repair instruction in the owner’s manual, and we will be happy to guide you through if there’s any problem.
c) If the product is badly damaged, you use the repair service at your place, and we will negotiate with you about the repair fee and give compensation for you accordingly.
Note: glue is not allowed to be shipped by air.